Frequently Asked Questions

You can book directly through yourdisneyretreat.com by visiting a property page and using the booking widget. You can also contact us by phone at (407) 205-8448 or email info@yourdisneyretreat.com, and we'll help you reserve your dates.

Yes. Booking direct at yourdisneyretreat.com avoids the guest service fee that Airbnb and VRBO add at checkout — typically 10-15% of the total. On a 5-night stay at our Kissimmee home (from $158/night), that's roughly $80-$120 saved. You also get the owner's direct phone line, (407) 205-8448, instead of platform support.

Both Your Disney Retreat homes sleep 8: the Sunset Lakes home in Kissimmee sleeps 8 across 4 bedrooms and 6 beds with 3 full bathrooms, and the Davenport golf-course home sleeps 8 across 4 bedrooms and 6 beds. A whole 4-bedroom pool home is usually less expensive than booking two hotel rooms near Disney — and you get a private pool, full kitchen, and free parking.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure booking platform, powered by Hospitable. We do not accept cash or cryptocurrency.

We recommend booking at least 2-3 months in advance, especially for peak seasons (holidays, spring break, summer). Our most popular dates fill up fast.

Cancellations 30 or more days before check-in receive a full refund. Cancellations between 14-30 days receive a 50% refund. Cancellations less than 14 days before check-in are non-refundable. Travel insurance is always recommended.

Date changes are subject to availability. Contact us as soon as possible and we'll do our best to accommodate your new dates at no extra charge. Changes within 14 days of check-in may incur a fee.

Standard check-in is at 4:00 PM and check-out is at 10:00 AM. Early check-in or late check-out may be available upon request (subject to availability and potential fees).

All our homes use keyless smart locks. You'll receive a unique access code 24 hours before your arrival, along with detailed directions and property information.

Yes. Every property has a digital guidebook with house rules, WiFi info, appliance instructions, local recommendations, and emergency contacts. You'll receive it via email before arrival.

Yes, both pools can be heated, and the Kissimmee home also has a heated spa. Pool heating is optional and costs $35 per night, with the pool typically maintained between 82-86°F. Florida sun keeps the water comfortable much of the year — heating matters most from roughly November through March. Add it when you book, or ask us any time at (407) 205-8448.

Yes, all our properties with pools are equipped with child safety fences that meet Florida safety regulations. Children must always be supervised around the pool area.

Our kitchens are fully equipped with full-size appliances (refrigerator, oven, dishwasher, microwave), cookware, utensils, dishes, glasses, a coffee maker, toaster, and basic pantry items (salt, pepper, oil, coffee).

Our pet policy varies by property. Currently, our properties are pet-free to maintain the highest cleanliness standards for all guests, especially those with allergies. Service animals are always welcome with documentation.

All our properties are 100% smoke-free. This includes cigarettes, e-cigarettes, and vaping. Smoking is permitted outdoors in designated areas only. Violations may result in a cleaning fee.

Yes. All our properties offer free parking in the driveway with space for at least 2 vehicles. Some properties can accommodate more — check the specific listing for details.

The Kissimmee home in the Sunset Lakes community is about 3 miles (roughly 15 minutes) from the Walt Disney World resort entrance. The Davenport home at Polo Park East is a short drive to the parks via US-27 and I-4. Both homes are about 30 minutes from Universal Orlando, and we include detailed driving directions in the welcome guide.

We don't provide airport transfers directly, but we can recommend trusted local car services and shuttle providers. Orlando International Airport (MCO) is approximately 30-40 minutes from our properties.